Shipping & Delivery

Everything you need to know about our shipping process. 

This is the Australian website and we only ship within Australia.

For worldwide shipping, please visit Kamrette.com, we ship almost everywhere!

All Pre-Order and Sale products will begin shipping on the date provided on the product description page. All in-stock products are shipped within 2 business days. Orders placed on the weekend will ship on the following Monday

Your order is being shipped from Australia and speed is based on the shipping method chosen at checkout.

Australia Post Express - Please allow 2-3 business days from dispatch.

Australia Post Registered - Please allow 5-7 business days from dispatch.

*Please understand that weather or public holidays can cause postal delays, so please order with plenty of time before and deadlines.

If your tracking states 'Attempted Delivery' you must phone or reschedule delivery with your country's postal service immediately or the parcel may be returned to us. For example, those in the US should contact USPS with their tracking number. 

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Exchanges & Returns

We understand that sometimes it doesn't work out. Check out our policies below.

Exchanges can only be accepted if in original, unused condition with all packaging fully intact (including dustbag). Any exchanges must take place within 10 days from receiving your purchase. All Sale stock is final, no refunds or exchanges. Please note that postal costs for the returned goods are the responsibility of the purchaser, and only in the event that the product is deemed faulty will the purchaser be reimbursed. Before returning the goods, you will need to email support@kamrette.com with receipt of purchase and reason for return/exchange.

Returns can only be accepted if in original, unused condition with all packaging fully intact (including dustbag). Any returns must take place within 10 days from receiving your purchase. All Sale stock is final - no refunds. Please note that postal costs for the returned goods are the responsibility of the purchaser, and only in the event that the product is deemed faulty will the purchaser be reimbursed. Before returning the goods, you will need to email support@kamrette.com with receipt of purchase and reason for return/exchange.

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Pre-Orders

What to do when we sell out. Don't panic, pre-order.

In order to guarantee a bag in the next round, we offer you the opportunity to order while it's being made or during the time it is being delivered to our warehouse. Pre-Orders can also help us to determine how many bags to make!

All pre-orders are due to ship around the date specified on each product page. There are times where pre-orders ship a couple of days prior depending on availability. 

No, we will send you the shipping information and tracking once your bag has been dispatched. We promise time will fly by and your bag will arrive very soon! 

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Other Questions

If you still have some burning questions, this might help!

We very rarely use discount codes. Why? The short answer is that we didn't price our bags high enough to offer them. Plus we include free shipping - which really isn't free.

We want you to feel confident to order at any time of the year, rather than hanging out for a sale. So a Kamrette sale is rare. If we are out of stock and there is a long waiting period, we may offer a small compensation for your Pre-order.